The shipping costs are individually calculated depending on the size of the purchased item and the destination of where it is shipped to.
The shipping costs for items going to Germany, countries that are part of the European Union, countries within Europe, as well as the United Kingdom and Switzerland, are calculated automatically.
For international shipping, the costs need to be evaluated individually, which is why we ask you to contact us via the contact form or E-mail.
All orders are shipped via the German Post Office and DHL.
Due to the Covid-19 pandemic, shipping duration can vary and take longer than anticipated. However, each shipment will be trackable and we will inform you if any delays may occur.
Customers from outside the European Union are responsible for all duties and taxes associated with the importation of purchased products.
Request of withdrawal:
You have the right to cancel a contract within fourteen days.
To cancel an order we ask you to send a cancelling request via the contact form or E-mail with a detailed explanation of why you would like to cancel.
If the item(s) of the order you would like to cancel have already been shipped,
the shipping costs incurred for returning your item(s) are at your own expense. We will provide you with a refund on the ordered item(s) if:
- the item(s) are in their original shape and not damaged.
- you send the cancelling request and return the item(s) within fourteen days.
- you have provided us with the original invoice.
Once we have evaluated the returned item(s) we will provide you with a refund through your original payment method.
The refund excludes the original cost of shipping unless the item appeared damaged when first ordered. If that is the case we ask for pictures of proof of the damages before returning the item(s). Excluded from this are additional costs that occur if you have chosen a different type of delivery than the cheapest standard delivery offered by me. In no case will you be charged any fees for this repayment.
I can refuse the repayment until I have received the item(s) back or until you have provided evidence that you have sent the items(s) back, whichever is earlier.
Products made especially for you cannot be returned.
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